Computer stops responding when you run an application that uses the Windows Filtering Platform API in Windows 7, Windows Server 2008 R2, Windows Server 2008, or Windows Vista



Hotfix Download Available



Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Assume that you run an application that uses the Windows Filtering Platform API for several minutes on a computer that is running one of the following operating systems:
  • Windows 7
  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows Vista
In this situation, the computer stops responding and there is no network activity. To recover from this issue, you have to perform a hard restart.

Cause

This issue occurs because the FwpsStreamInjectAsync0 function causes the interrupt request level (IRQL) to leak.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. 

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product SR_Level Service branch
    6.0.600 2 . 22xxx Windows Vista and Windows Server 2008 SP2 LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name File version File size Date Time
Netio.sys 6.0.6002.22776 221,568 12-Jan-2012 15:02

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name File version File size Date Time
Netio.sys 6.0.6002.22776 346,496 12-Jan-2012 14:57

For all supported IA-64–based versions of Windows Server 2008

File name File version File size Date Time
Netio.sys 6.0.6002.22776 642,432 12-Jan-2012 14:53

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product SR_Level Service branch
    6.1.760 0 . 21xxx Windows 7 and Windows Server 2008 R2 RTM LDR
    6.1.760 1 . 21xxx Windows 7 and Windows Server 2008 R2 SP1 LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform
Netio.sys 6.1.7600.21211 239,984 10-May-2012 05:19 x86
Netio.sys 6.1.7601.21991 239,984 10-May-2012 04:37 x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name File version File size Date Time Platform
Netio.sys 6.1.7600.21211 374,640 10-May-2012 05:47 x64
Netio.sys 6.1.7601.21991 376,176 10-May-2012 05:34 x64

For all supported IA-64–based versions of Windows Server 2008 R2

File name File version File size Date Time Platform
Netio.sys 6.1.7600.21211 710,512 10-May-2012 04:34 IA-64
Netio.sys 6.1.7601.21991 711,024 10-May-2012 04:30 IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the FwpsStreamInjectAsync0 function, visit the following Microsoft website:

General information about the FwpsStreamInjectAsync0 function

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name X86_04abde17b8040c15dd3c1445764fd45a_31bf3856ad364e35_6.0.6002.22776_none_556eefd7600c20cf.manifest
File version Not applicable
File size 708
Date (UTC) 12-Jan-2012
Time (UTC) 15:08
File name X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6002.22776_none_58c5dee6cbc4be4d.manifest
File version Not applicable
File size 4,114
Date (UTC) 12-Jan-2012
Time (UTC) 15:09

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name Amd64_4bb317f32d9537d2c86820782f545f42_31bf3856ad364e35_6.0.6002.22776_none_27a1efce07df9b43.manifest
File version Not applicable
File size 1,066
Date (UTC) 12-Jan-2012
Time (UTC) 15:08
File name Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6002.22776_none_b4e47a6a84222f83.manifest
File version Not applicable
File size 4,122
Date (UTC) 12-Jan-2012
Time (UTC) 15:09
File name Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6002.22776_none_bf3924bcb882f17e.manifest
File version Not applicable
File size 2,730
Date (UTC) 11-Jan-2012
Time (UTC) 16:40

Additional files for all supported IA-64–based versions of Windows Server 2008

File name Ia64_7b3691226e766ce1d1174489dd7d42a1_31bf3856ad364e35_6.0.6002.22776_none_5cf8090d5f29a9c9.manifest
File version Not applicable
File size 1,064
Date (UTC) 12-Jan-2012
Time (UTC) 15:08
File name Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6002.22776_none_58c782dccbc2c749.manifest
File version Not applicable
File size 4,118
Date (UTC) 12-Jan-2012
Time (UTC) 15:09
File name Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.0.6002.22776_none_bf3924bcb882f17e.manifest
File version Not applicable
File size 2,730
Date (UTC) 11-Jan-2012
Time (UTC) 16:40

Additional files for all supported x86-based versions of Windows 7

File name Update.mum
File version Not Applicable
File size 2,773
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name X86_4c7e038b97346b15929b77c0da621e48_31bf3856ad364e35_6.1.7600.21211_none_598ebf0fec2e5089.manifest
File version Not Applicable
File size 708
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name X86_5b3771e0e3dfd76bb5a2c51e1c6ab31f_31bf3856ad364e35_6.1.7601.21991_none_a365e3d932d63e86.manifest
File version Not Applicable
File size 708
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7600.21211_none_5742f37c2f89b2fa.manifest
File version Not Applicable
File size 2,540
Date (UTC) 10-May-2012
Time (UTC) 05:41
Platform Not Applicable
File name X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.21991_none_58d2f9002cf0cb2c.manifest
File version Not Applicable
File size 2,540
Date (UTC) 10-May-2012
Time (UTC) 05:08
Platform Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name Amd64_1e27e3f159a11012e09c37fef77797bf_31bf3856ad364e35_6.1.7600.21211_none_049d232e94236dff.manifest
File version Not Applicable
File size 712
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Amd64_38c45d9103579789509b56e13ee5134b_31bf3856ad364e35_6.1.7600.21211_none_482d333b540896b6.manifest
File version Not Applicable
File size 1,066
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Amd64_7215a38294f04bcef3f229ce5548f53f_31bf3856ad364e35_6.1.7601.21991_none_f40a99c740257f44.manifest
File version Not Applicable
File size 712
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Amd64_81b4e2691d1d4740a636ddf8edfacc2f_31bf3856ad364e35_6.1.7601.21991_none_d10f6ab8286ba0d8.manifest
File version Not Applicable
File size 712
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Amd64_d4c5c8e7540f0c67f21c06c227d465fc_31bf3856ad364e35_6.1.7601.21991_none_46a3ab15b6c048f0.manifest
File version Not Applicable
File size 1,066
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Amd64_d59c5bca33277e70f94cf4974696e316_31bf3856ad364e35_6.1.7600.21211_none_0dbf7adcde6924fc.manifest
File version Not Applicable
File size 712
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7600.21211_none_b3618effe7e72430.manifest
File version Not Applicable
File size 2,542
Date (UTC) 10-May-2012
Time (UTC) 06:34
Platform Not Applicable
File name Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.21991_none_b4f19483e54e3c62.manifest
File version Not Applicable
File size 2,542
Date (UTC) 10-May-2012
Time (UTC) 18:27
Platform Not Applicable
File name Update.mum
File version Not Applicable
File size 4,059
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7600.21211_none_bdb639521c47e62b.manifest
File version Not Applicable
File size 1,166
Date (UTC) 10-May-2012
Time (UTC) 05:34
Platform Not Applicable
File name Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.21991_none_bf463ed619aefe5d.manifest
File version Not Applicable
File size 1,166
Date (UTC) 10-May-2012
Time (UTC) 04:53
Platform Not Applicable

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name Ia64_58378152809a9d0bf5deedcd01edd1dc_31bf3856ad364e35_6.1.7601.21991_none_1267773c8b00870c.manifest
File version Not Applicable
File size 1,064
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Ia64_96ef49ad5c5d7b26f43d6801cae0464a_31bf3856ad364e35_6.1.7600.21211_none_0e9cc5efbf7bb890.manifest
File version Not Applicable
File size 1,064
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7600.21211_none_574497722f87bbf6.manifest
File version Not Applicable
File size 2,541
Date (UTC) 10-May-2012
Time (UTC) 06:33
Platform Not Applicable
File name Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.21991_none_58d49cf62ceed428.manifest
File version Not Applicable
File size 2,541
Date (UTC) 10-May-2012
Time (UTC) 05:58
Platform Not Applicable
File name Update.mum
File version Not Applicable
File size 1,947
Date (UTC) 10-May-2012
Time (UTC) 19:26
Platform Not Applicable
File name Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7600.21211_none_bdb639521c47e62b.manifest
File version Not Applicable
File size 1,166
Date (UTC) 10-May-2012
Time (UTC) 05:34
Platform Not Applicable
File name Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.21991_none_bf463ed619aefe5d.manifest
File version Not Applicable
File size 1,166
Date (UTC) 10-May-2012
Time (UTC) 04:53
Platform Not Applicable

Properties

Article ID: 2664888 - Last Review: 10/09/2014 13:23:00 - Revision: 6.0

Applies to

  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 for Itanium-Based Systems

Keywords:

  • kbmdd kbautohotfix kbqfe kbHotfixServer kbfix kbsurveynew kbexpertiseinter KB2664888